RETURN POLICY
As a global standardized service platform, we strictly implement international after-sales service standards and consumer protection specifications, and build an enterprise-level standardized return and refund service system. This policy fully standardizes the whole process of return application, qualification review, fee settlement and refund execution.
We adhere to classified and refined service processing, formulate targeted time limit standards and processing rules for physical products, virtual products and customized services respectively, ensure that different after-sales scenarios have accurate and compliant processing basis, and avoid generalized and one-sided judgment.
The platform always adheres to the principle of integrity and transparency, fully discloses all return rules and fee standards, strictly prohibits arbitrary deduction and unreasonable rejection, and takes full responsibility for service problems and product quality defects caused by the platform.
We will continuously optimize the after-sales service system according to the update of global consumer protection policies and user service feedback, adjust and polish policy terms in a timely manner, and maintain the professionalism, compliance and rigor of after-sales services.